customer service

Best Blogs of the Year – CK Golf

2020... A Year Like No Other What a year! We hope you are enjoying the holiday season and staying in your 'bubbles. Who knew at the beginning of the year that this reference to bubbles would be a thing! If you are in the golf business, you definitely deserve a… Continue reading →

Posted in CK Golf, Industry Blog, On January 1, 2021

Ladies Tees Are Not Ladies Tees

Rant: The term 'Ladies Tees' needs to be immediately removed from your vocabulary if you work in the golf industry. Continue reading →

Posted in CK Golf, Customer Service, Golf Operations, Industry Blog, NGCOA, PGA of BC, PGA of Canada, On October 7, 2020

Thank You Marriott Bonvoy

Back in March Marriott Bonvoy extended the expiration date on both Points and Suite nights. Continue reading →

Posted in 19th Hole Blog, Road Trip, Travel, On August 20, 2020

Customer Relationship Management

Customer Relationship Management or CRM as it is most often referred is defined by Wikipedia as an approach to manage a company's interaction with current and potential customers. It uses data about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. Continue reading →

Posted in Customer Service, Golf Operations, Industry Blog, Sales, On March 14, 2020

How and Why Your Golf Course Should Attend Consumer GOLFEXPOS

There are a whole list of consumer focused trade shows coming up this spring, some golf specific and others that golf courses may still benefit from attending. Here are our reasons why you should attend at least one targeted trade show this spring and our tips to get the biggest… Continue reading →

Posted in Golf Operations, Industry Blog, Internet Marketing, Marketing, Sales, Social Media, On January 4, 2019

Have You Maxed Out Your Customers?

At the point of our realization we had to shift gears in our marketing strategy. We focus now almost exclusively on loyalty! We have helped clients create loyalty programs using both their POS (point of sale) systems and their mobile Apps. Continue reading →

Posted in Business, Golf Operations, Industry Blog, Marketing, On July 19, 2018

Sometimes the Answer Is… NO!

Every golf course has Members, Passholders or Regulars. Stick to your guns, be consistent and think of the business first. Our favourite saying is "if we do it for one are we prepared to do it for everyone"! Continue reading →

Posted in Customer Service, Food and Beverage, Golf Operations, Industry Blog, On July 3, 2018

Restaurant Service – Kallpod

The Kallpod sits on your table and the instructions are pretty self-explanatory. Push a button for service, another for a round of drinks and the third for your bill. Is this the future of Restaurant Service? Continue reading →

Posted in Business, Customer Service, Food and Beverage, Industry Blog, On April 15, 2018

Customer Encounters

We love the Marriott Hotels and during our location independent adventure have amassed enough 'Marriott Points' to qualify for Gold Elite status (just recently with our 50 Marriott stays in a year). Marriott is one of our most trusted brands. Continue reading →

Posted in Business, Industry Blog, Marketing, On May 29, 2017

Customer Service at the Next Level

Last month we wrote about Marriotts launch of their "Text the front desk" program which we thought was a great new customer service tool. This was a few months after they launched futuristic looking charging stations in their lobbies. This month Marriott is at it again with the announcement that... Continue reading →

Posted in 19th Hole Blog, Business, CK Golf, Industry Blog, Marketing, Sales, Travel, On June 30, 2015

Tag: customer service