It is important to ask your current customers for their feedback. Their responses, both positive and negative, will help you understand their habits as well as what will keep bringing them back.

• Feedback Plan and Goals
• What Platforms to Use
• Asking the Right Questions
• Reporting

Looking for trends in your customers’ perceptions can help you shape your pricing strategy, your retail plan, your advertising and more.

• Insight Reports
• Goal Setting
• Measurability
• Accountability
• Business Planning

Make your customers a part of your planning process.

Viewing your facility both through a critical lens and through your customers’ eyes is important.

• Management Team On-site Checklist
• Management Team Plan of Action
• Independent Silent Shoppers
• Assessment and Improvement Plan

Are you ready to ask the questions?